Terms of service

Last updated: 01-08-2025

TABLE OF CONTENTS

  1. Article 1 – Definitions
  2. Article 2 – Identity of the Website Operator and Supplier
  3. Article 3 – Application
  4. Article 4 – Offer
  5. Article 5 – Contract
  6. Article 6 – Right of withdrawal from the contract and return policy
  7. Article 7 – Costs of exercising the right of withdrawal from the contract
  8. Article 8 – Warranty and conformity of goods
  9. Article 9 – Delivery and performance
  10. Article 10 – Term Contracts: Duration, Termination, and Renewal
  11. Article 11 – Payment
  12. Article 12 – Complaint Procedure
  13. Article 13 – Disputes and Applicable Law
  14. Article 14 – Additional or differing provisions
  15. Article 15 – Payment obligation
  16. Article 16 – Price
  17. Article 17 – Final provisions
  18. Article 18 – Taxes and payment data reporting in Poland

Article 1 – Definitions

The following definitions apply in these General Terms:

Withdrawal period: the statutory period of 30 calendar days during which the Consumer may exercise the Right of withdrawal.

Consumer: a natural person who does not act for purposes related to trade, business, craft, or profession and who concludes a Distance Contract with the Supplier via the Website Operator's platform.

Day: calendar day, including weekends and holidays, unless explicitly stated otherwise.

Durable medium: any means enabling the Consumer or Website Operator to store information addressed to them in a way that allows future use for a period appropriate to the purpose and permits unchanged reproduction of that information (including, among others, e-mail).

Right of withdrawal: the statutory right of the Consumer to cancel the Distance Contract within the Withdrawal Period without giving any reason.

Website Operator: Luzdu (operated by Golo Commerce Group), as indicated in Article 2; the operator of the online platform, facilitating the transaction and providing customer service, not the direct seller of the products.

Supplier: the entity specified in Article 2, based in China, responsible for the production, quality, packaging, and shipping of products purchased by the Consumer.

Distance Contract: a contract concluded between the Supplier and the Consumer within an organized distance selling system, using one or more means of distance communication up to and including the conclusion of the contract.

General Terms: these terms of service governing the relationship between the Consumer, the Website Operator, and the Supplier.

Article 2 – Identity of the Website Operator and Supplier

Website Operator (Platform)

  • Company name: Luzdu  ( Golo Commerce Group )
  • Online store: Luzdu
  • Registered office: Deventerstraat 538, 7325 XZ Apeldoorn, Gelderland, Netherlands 
  • KVK Number: 94175608
  • NIP (VAT): NL866664993B01
  • Email: info@luzdu.com
  • Phone: +31 6 39 28 17 09

Contractual relationship

1. The Consumer acknowledges that purchases made via the Luzdu website constitute a direct contractual relationship between the Consumer and the Supplier.

2. The Website Operator acts solely as a platform/intermediary, providing the online store, order transmission, and customer service support. The Website Operator is not the contractual seller of the products.

The Supplier bears sole responsibility for:

  • production, quality, compliance, and safety of goods;
  • packing and international shipping of goods;
  • compliance with applicable product standards and import-export regulations.

The Website Operator provides:

  • a secure and accessible online platform;
  • transmission of product information from the Supplier to the Consumer;
  • secure payment processing by external operators;
  • communication and support regarding complaints, returns, and inquiries.

3. By placing an order, the Consumer expressly accepts that: (a) the Supplier is the registered merchant of record; (b) the Website Operator is not responsible for the Supplier's obligations beyond the role of intermediary; (c) claims regarding product quality or delivery are primarily directed to the Supplier.

Article 3 – Application

1. These General Terms and Conditions apply to every offer presented on the Website Operator's platform and to every Distance Contract concluded between the Consumer and the Supplier.

2. Before concluding a Distance Contract, the full text of the General Terms is made available to the Consumer in a way that allows storage and later consultation on a Durable Medium.

3. In the case of concluding a contract electronically, the text of the General Terms is also made available electronically.

4. If any provision of these Terms is found to be invalid or void, the remaining provisions shall remain in effect.

5. Situations not regulated by these Terms should be assessed according to their spirit, and ambiguities interpreted in a manner favorable to the Consumer and consistent with the purpose of the Terms.

Article 4 – Offer

1. If the offer is valid only for a specified period or is subject to conditions, this will be clearly indicated.

2. Offers are non-binding. The Supplier, through the Website Operator, reserves the right to change or withdraw the offer at any time.

3. Each offer contains a complete and accurate description of the offered products, enabling the Consumer to make an informed decision.

4. Images are intended to reflect the actual appearance of products; however, differences in color, size, or minor details may result from screen settings, production batches, or materials and do not constitute a defect.

5. Obvious mistakes, typographical errors, or technical defects in offers do not bind the Supplier or the Website Operator.

6. Each offer specifies: (a) the total price (excluding VAT and import duties, if applicable); (b) any delivery costs or additional fees; (c) accepted payment methods; (d) the Consumer's rights to withdrawal and return; (e) delivery times and limitations of liability for delays.

Article 5 – Contract

1. The contract is concluded when the Consumer accepts the Supplier's offer via the Website Operator's platform and meets all conditions.

2. In case of acceptance of the offer electronically, the Website Operator immediately confirms receipt of the order by email on behalf of the Supplier.

3. The Website Operator applies appropriate technical and organizational measures to secure data transmission and ensure a safe online environment.

4. The Supplier and/or Website Operator may, within the limits of the law, verify the Consumer's ability to fulfill payment obligations; in justified cases, they may refuse the order or impose additional conditions, informing the Consumer immediately.

5. After concluding the contract, the Supplier (via the Website Operator) shall provide the Consumer with: (a) customer service contact details for complaints (info@luzdu.com); (b) the terms and procedures for exercising the right of withdrawal; (c) warranty provisions and after-sales information; (d) the total price including taxes and delivery costs; (e) accepted payment methods.

Article 6 – Right of withdrawal from the contract and return policy

1. The Consumer has the right to withdraw from the Distance Contract within 30 days of receiving the product, without giving any reason.

2. During the Withdrawal Period, the Consumer should handle the product and packaging carefully; the product may be unpacked or used only to the extent necessary to assess its nature, characteristics, and functioning.

3. Products must be returned in their original condition: unworn, unwashed, undamaged, with all tags attached and – if possible – in the original packaging.

4. To exercise the right, the Consumer must notify the Website Operator within the Withdrawal Period by writing to: info@luzdu.com.

5. The Consumer should promptly return the product after notification and keep proof of dispatch (e.g., confirmation with tracking number).

6. Exceptions: personalized products, made to order, and hygienic goods (e.g., underwear, socks) are non-returnable unless defective.

Article 7 – Costs of exercising the right of withdrawal from the contract

1. In case of exercising the right of withdrawal, the Consumer bears the direct costs of returning the goods, unless the product is defective/damaged/incorrect.

2. The refund will be made as soon as possible, no later than within 7 business days of receiving the goods or proof of dispatch.

3. The refund will be made using the same payment method, unless otherwise agreed.

4. Any reduction in the value of the item due to use beyond the necessary extent may be deducted from the refund amount.

Article 8 – Warranty and conformity of goods

1. The supplier guarantees that the goods comply with the contract, the description in the offer, and reasonable standards of quality and usability in accordance with the law (in particular the Consumer Rights Act and the Civil Code).

2. Defects, damages, or incorrect deliveries must be reported to the Website Operator within 14 days of receipt.

3. The warranty does not cover cases where: (a) the Consumer made modifications or repairs independently or through third parties; (b) the goods were used under improper conditions; (c) the defect results from improper use, negligence, or failure to follow instructions.

Article 9 – Delivery and performance

1. The Website Operator and Supplier exercise the utmost care in the execution and delivery of orders.

2. The delivery address provided when placing the order is binding.

3. The risk of loss/damage to the goods rests with the Supplier until delivery to the Consumer.

4. Standard delivery times are published in the store; external factors (customs clearance, carrier delays, weather conditions) may extend them. The Operator and Supplier are not responsible for such delays.

5. After shipment, the Consumer receives a confirmation email with a link to track the package.

6. Orders can be canceled or changed within 4 hours of placement; after this time, it is not guaranteed.

Article 10 – Term Contracts: Duration, Termination, and Renewal

1. Unless explicitly stated otherwise, purchases are one-time transactions.

2. In case of possible subscription/term contracts in the future: (a) The Consumer may terminate the contract under agreed terms, with a notice period not exceeding 1 month; (b) term contracts are not automatically renewed; (c) any extension to an indefinite period is only possible with the Consumer's right to terminate with a 1-month notice period.

3. The provisions of this article apply together with consumer protection laws.

Article 11 – Payment

1. Unless otherwise agreed in writing, the full amount is payable at the time of placing the order.

2. Accepted payment methods are indicated at checkout (payment cards, digital wallets, etc.).

3. The Consumer promptly informs the Operator of any irregularities in payment data.

4. In case of non-payment, the Supplier and/or Operator may: (a) cancel the order; (b) suspend delivery; (c) claim justified costs related to the failed transaction or debt collection – in accordance with the law.

5. Payments are handled by external operators; the Operator does not store full card data and is not responsible for errors/violations on the part of payment operators.

Article 12 – Complaint Procedure

1. The Operator maintains a publicly available complaint procedure and commits to handling complaints fairly and promptly.

2. Complaints regarding contract performance must be submitted promptly, clearly, and in writing to the address: info@luzdu.com, attaching the order number, description, and evidence material (e.g., photos).

3. Confirmation of complaint receipt is provided within 14 days; if more time is needed, the Consumer will be informed of the expected resolution date.

4. If a dispute cannot be resolved amicably, it may be referred to the competent authorities or courts.

Article 13 – Disputes and Applicable Law

1. These Terms and any agreements concluded between the Supplier and the Consumer are governed by the law of the Republic of Poland and interpreted accordingly.

2. Any disputes arising from or related to these Terms are subject to the exclusive jurisdiction of courts competent in Poland.

3. The Operator and Supplier are not obliged to participate in out-of-court dispute resolution procedures before a consumer arbitration commission, but will cooperate in good faith with competent authorities if required by law.

Article 14 – Additional or differing provisions

1. Additional or differing provisions from these Terms require written form and must not violate Consumer rights.

2. In case of conflict between these Terms and additional provisions, the additional provisions take precedence if they are directly beneficial to the Consumer and have been clearly communicated.

3. Any additional agreements between the Operator and the Consumer constitute an integral part of these Terms.

Article 15 – Payment obligation

1. By placing an order, the Consumer assumes a legally binding obligation to pay for the ordered goods.

2. Chargebacks or payment reversals without justified reason do not exempt from the obligation to pay, provided the goods were delivered as described.

3. The Supplier and/or Operator reserve the right to pursue claims in accordance with the law (including through specialized entities) in case of unjustified payment reversals or refusal to pay.

4. Initiating fraudulent chargebacks may constitute a crime under applicable laws.

Article 16 – Price

1. During the validity period of the offer, prices will not be increased, except for changes resulting from legal regulations (e.g., tax laws).

2. Price increases within 3 months of concluding the contract are only permitted if they result from legal regulations.

3. Price increases after 3 months are only permitted if the Consumer retains the right to terminate the contract effective on the date the increase takes effect.

Import duties and VAT:

4. Prices displayed on the site are excluding VAT and import duties, if applicable.

5. If goods are shipped directly from the Supplier's warehouse in China, these fees may be charged by the carrier at the time of delivery in accordance with customs regulations.

6. These fees are borne exclusively by the Consumer and are not included in the price at checkout.

7. By accepting these Terms, the Consumer acknowledges that import VAT, customs duties, and related charges may be collected separately by the carrier.

Article 17 – Final provisions

1. All offers and agreements are subject to printing, typographical, and technical errors. The provider is not obliged to fulfill agreements at incorrect prices resulting from such errors.

2. The invalidity of any provision does not affect the validity of the remaining provisions.

3. These terms are available in every language. In case of translation discrepancies, the Operator's reference version may take precedence.

4. The Operator reserves the right to unilaterally change the Terms in order to: (a) adapt to legal changes; (b) improve consumer protection; (c) operational adjustments. The amended Terms are published with the current "Last updated" date.

Article 18 – Taxes and payment data reporting in Poland

1. In accordance with applicable tax and reporting regulations (including those supervised by the National Tax Administration (KAS) and relevant EU regulations, e.g. DAC7), platforms and payment service providers may be required to collect and report transaction data.

2. The purpose of the reporting obligations is to ensure tax transparency and compliance with tax regulations.

3. By making a purchase in the store, the Consumer acknowledges that transactional data (including sales values and payment method data) may be collected, processed, and – to the extent required by law – transferred by payment operators to the relevant tax authorities.

4. Reporting does not violate the Consumer's rights arising from data protection regulations (GDPR).

Website Operator Data (Platform):
Company name: Golo Commerce Group
Online store: Luzdu
Registered office address: Deventerstraat 538, 7325 XZ Apeldoorn, Netherlands 
KVK Number: 94175608  |  NIP (VAT): NL866664993B01
Phone: +31 6 39 28 17 09  |  E-mail: info@luzdu.com
Customer service hours: Monday – Friday, 09:00–17:00

Note: The above General Terms and Conditions apply to distance selling in the Luzdu store and should be read together with the privacy policy and the information on the product page.