Privacy policy

Privacy policy

Privacy policy
Last updated: September 18, 2025

Luzdu operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience ("Services"). Luzdu operates on the Shopify platform, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction using the Services or communicate with us in any other way. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using any Services, you confirm that you have read this Privacy Policy and understand the principles of collecting, using, and disclosing your information as described in this Privacy Policy.

Personal data we collect or process

When we use the term "personal data," we mean information that identifies you or can reasonably be linked to you. Personal data does not include information collected anonymously or data anonymized in a way that prevents identification or reasonable linkage to you. We may collect or process the following categories of personal data, including inferences drawn from such data, depending on how you use the Services, where you live, and to the extent permitted or required by applicable law:

  • Contact information, including first and last name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit/debit cards, financial account numbers, payment card data, account information, transaction details, payment method, payment confirmations, and other payment data.

  • Account information, including username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to cart, wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communication with us, including information contained in correspondence with us, e.g., when sending an inquiry to customer support.

  • Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information, including information about your interaction with the Services, such as how and when you use or navigate the Services.

Sources of personal data


We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;

  • Automatically through the Services, including from your device when using our products or services or visiting our websites, and through the use of cookies and similar technologies;

  • From our service providers, including when we engage them to operate specific technologies and when they collect or process your personal data on our behalf;

  • From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

  • Providing, customizing, and improving services We use your personal data to provide the Services, including performing a contract with you, processing payments, fulfilling orders, remembering your preferences and products you are interested in, sending notifications related to your account, handling purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling posting of reviews, and creating a personalized shopping experience, e.g., recommending products related to your purchases. This may include using your personal data to better match and improve the Services.

  • Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages by email, SMS, or mail, and displaying online ads for products or services in the Services or on other sites, including based on items you previously purchased or added to your cart, and other activity in the Services.

  • Security and fraud prevention. We use your personal data to authenticate accounts, ensure secure payments and purchases, detect, investigate, or take action regarding possible fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for the security of your login information. We recommend that you do not share your username, password, or other access data with anyone.

  • Communication with you. We use your personal data to provide customer service, respond to your requests, deliver effective services, and maintain a business relationship with you.

  • Legal reasons. We use your personal data to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, participation in civil proceedings, potential or actual litigation, or other proceedings, as well as to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances include:

  • Shopify, providers, and other third parties providing services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).

  • To business and marketing partners to provide marketing services and display advertisements to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across various merchants and websites. Our business and marketing partners will use your information according to their own privacy policies. Depending on your place of residence, you may have the right to request that we do not share information about you for targeted advertising and marketing based on your online activity across various merchants and websites.

  • When you order, request from us, or otherwise consent to the disclosure of certain information to third parties, e.g., for product shipping or through the use of social media widgets or login integrations.

  • To our affiliates or within our corporate group.

  • In connection with a business transaction, such as a merger or bankruptcy, to fulfill any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforcing any applicable terms of service or policies, and protecting or defending the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data regarding your access to and use of the Services to provide and improve the Services for you. The information you submit in the Services will be transmitted to Shopify and shared with Shopify, as well as third parties who may be located in countries other than your country of residence, for the purpose of providing and improving the Services. Additionally, to protect, develop, and improve our business, we use certain Shopify features that utilize data and information obtained from your interactions with our Store, other merchants, and Shopify. To provide these features, Shopify may use personal data collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you may have, you can visit Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights regarding your personal data here: Shopify Privacy Portal Link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us or not controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information on those sites. Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may be visible to other users of the Services and/or users of those platforms, without restrictions on their use by us or by a third party. The mere inclusion of such links does not imply endorsement of the content on those platforms or their owners or operators, unless disclosed in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal data from children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined by applicable law) personal data of individuals under 16 years of age.

Security and storage of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information transmitted to us may not be secure during transmission. We recommend not using unsecured channels to send us sensitive or confidential information.

The retention period of your personal data depends on various factors, such as whether we need the data to maintain your account, provide Services, fulfill legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal data. These rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse to fulfill a request to the extent permitted by law.

  • Right of access / knowledge. You may have the right to request access to the personal data we hold about you.

  • Right to erasure. You may have the right to request deletion of personal data we hold about you.

  • Right to rectification. You may have the right to request correction of inaccurate personal data we hold about you.

  • Right to data portability. You may have the right to receive a copy of the personal data we hold and to request its transfer to a third party, under certain circumstances and with some exceptions.

  • Managing communication preferences. We may send you promotional emails; you can unsubscribe at any time using the unsubscribe option in our messages. After unsubscribing, we may still send non-promotional messages, such as those related to your account or orders.

If you live in the United Kingdom or the European Economic Area, subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to those listed above:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of personal data for certain purposes.

  •  Withdrawal of consent. If we process your data based on consent, you have the right to withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You can exercise any of these rights at the locations indicated in the Services or by contacting us using the contact details below. To learn more about how Shopify uses your personal data and what rights you may have, including rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. By law, we may need to verify your identity before processing your requests. Under applicable laws, you may appoint an authorized representative to make requests on your behalf. Before accepting such a request, we will ask the representative for proof of authorization, and we may ask you for direct identity confirmation. We will respond to your request within the time required by applicable law.

Complaints

If you have complaints about how we process your personal data, contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us or to file a complaint with a local data protection authority. For the EEA, a list of relevant supervisory authorities can be found here.

International data transfer

Please note that we may transfer, store, and process your personal data outside your country of residence.

If we transfer your personal data outside Europe, we rely on recognized transfer mechanisms such as Standard Contractual Clauses, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date, and provide any notice required by applicable law.

Contact

W przypadku pytań dotyczących naszych praktyk prywatności lub niniejszej Polityki prywatności, lub jeśli chcesz skorzystać z któregokolwiek z przysługujących Ci praw, zadzwoń lub napisz do nas na info@luzdu.comalbo skontaktuj się z nami pod adresem: Deventerstraat 538, 7325 XZ Apeldoorn, Gelderland, Holandia.
For the purposes of applicable data protection laws, the controller of your personal data is us: Luzdu (Golo Commerce Group).
Phone: +31 6 39 28 17 09